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Steve A
#1 Posted : 10 January 2017 20:51:39(UTC)
Steve A

Rank: Newbie

Groups: Registered
Joined: 10/01/2017(UTC)
Posts: 1
United Kingdom
Location: Torquay

I cannot turn off the light by pressing the - button (on the light control). The + button does make the light as bright as possible, but the - button only dims the light until it starts flickering. It is supposed to actually go off but doesn't. It doesn't turn off when the sunset program is initiated either. It dims and the chosen sounds get quieter, but the light stays on albeit fairly dim.

Going through a full reset option doesn't cure the problem either.

Can anyone please advise on most likely solution, or is it a fault?

#2 Posted : 11 January 2017 10:49:40(UTC)

Rank: Administration

Groups: Administrators
Joined: 18/10/2002(UTC)
Posts: 396

Was thanked: 11 time(s) in 10 post(s)
Hi Steve A,

Sorry to hear you are experiencing a problem with your Lumie Bodyclock.

Can you please tell us the model and serial number of your unit? We have also replied to your inbox message as well so if easier please reply via PM.

We will then be able to help you further.

Kind Regards,
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