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#1 Posted : 26 August 2017 22:00:03(UTC)

Rank: Newbie

Groups: Registered
Joined: 26/08/2017(UTC)
Posts: 1
France, Metropolitan
Location: Taverny

(Before all excuse my english, my name is yann and I'm French)
I have a problem with my lumie active 250, the hour is freeze, I have already try a reset but the problem are still present.
I have bought it 1 year ago but this day the hour is blocked indefinitely.

What I can do to fix this problem ?

Thank you

Edited by user 26 August 2017 22:02:17(UTC)  | Reason: More precision

#2 Posted : 30 August 2017 13:36:01(UTC)

Rank: Administration

Groups: Administrators
Joined: 18/10/2002(UTC)
Posts: 396

Was thanked: 11 time(s) in 10 post(s)
Hi Yann,

Thanks for your post. Sorry to hear that you are experiencing a problem with Active 250.

Could you please kindly send us the serial number of the unit and a proof of purchase if possible?

Please also kindly confirm if you currently live in UK or outside of UK.

Please email the information to info@lumie.com.

We look forward to your reply.

Kind regards,

Lumie Customer Care
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