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#1 Posted : 24 May 2017 19:42:27(UTC)

Rank: Newbie

Groups: Registered
Joined: 24/05/2017(UTC)
Posts: 1
United Kingdom

Has anyone else had any issues with their lumie producing smoke or black soot?!

Have woke up a few times with black soot all inside my nostrils, there is now soot all over my walls and ceiling and the bottom of the lumie is all black.

Have now unplugged the lumie from the wall, but lucky it never turned into a fire bearing in mind the alarm is right next to your face!!!

Not sure how to include photos so can't show evidence, bloody annoying!
#2 Posted : 25 May 2017 10:58:02(UTC)

Rank: Administration

Groups: Administrators
Joined: 18/10/2002(UTC)
Posts: 398

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Hello Bessblack,

We are extremely sorry to hear of the problem you have experienced and have sent you an email directly to endeavor to solve this for you.

This is not a common problem and we are keen to investigate what has happened as quickly as possible.

Look forward to hearing from you soon.

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